HelpHive introduction

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The mission of @HelpHive is to offer help to Hive users, from one Hiver to another.




If you need help or have a question on Hive, just type ! help (with no space) anywhere on chain.

How to get help on Hive

Maybe a Hive user gets stuck and need help. Or, maybe that person just wishes to ask a Hive-related question. Here's a way to get help.

To ask for ! help on Hive

  • Ask your question or state what's going on as simply as possible in a post, comment, or reply anywhere on Hive.
  • Include ! help (with no space).
  • That's it.

What happens next?

The HelpHive bot will pick up the ! help signal and issue a reply to that user. This reply has two main effects:

  1. The reply offers tips or resources that might help immediately.
  2. The reply notifies the HelpHive team members. The goal is, within 24 hours, for someone on the team to personally reach out to the Hiver who used the help command.

In this way, HelpHive is similar to the "Batsignal" from DC Comics' Batman. When Gotham City needs help, the Batsignal is sent up to the sky. When the ! help signal goes out, it sends a notification to HelpHive team members to come-to-aid.


helpsignal.gif

If you use the ! help command/signal, please be patient. The goal is to respond within 24 hours, but the team consists of regular people living regular lives who are volunteering to help.

If you feel that you can help serve on the HelpHive team, we need you! See below.

Why was this made?

HelpHive was made to, well, offer help on Hive. At every stage, beginner to casual user to power user, there's learning with Hive. And, I think we've all had struggles at times. I (@crrdlx) have often seen Hive questions posted by newcomers in rather random places. It's clear that these Hivers are often frustrated or confused. At times, those frustrations are not responded to at all. Along with unrealistic ideas of easily getting rich quickly on Hive, I believe frustration or confusion are main reasons that many people start with Hive, then simply stop.

In my view, the recent post below serves as a case study that illustrate well why HiveHelp is here:


helpme.png


Source: https://peakd.com/hive-163399/@crypt0curi0us/how-does-all-this-work

The frustration is evident. This post actually did get a great response from an experienced Hiver and even a fantastic followup reply. However, after that Q-and-A, that Hive user gave up. This was a new person who signed up two years ago, did nothing on chain, then recently came back! They made a first post about a cryptocurrency, then a second about mental health, then the frustration post above. Then they gave up. Hopefully, they'll come back again. (Check for updates from that Hiver here.)

Offering some help in a reply may not have worked this time, but it's my belief that a little personal engagement and support might help to those struggling to figure things out and thus would help Hive.

The HelpHive team wants you

If you'd like to volunteer to be on the HelpHive team, please reach out to @crrdlx. You can leave a comment here or contact him using any of the methods listed here.

You don't need to be a Hive expert by any stretch!
Even if you're still learning Hive (we all are), just having someone check in with a frustrated Hiver let's that person know they're not alone.

Here's what being on the HelpHive team would mean:

  • You're offering help to real Hive users. These are real people who have real, immediate problems or questions.
  • You're showing Hivers that this community personally cares about its users.
  • You're helping the Hive chain by hopefully cutting down the frustration new Hivers often experience and which often leads to them leaving for good. You're helping Hive.
  • With your interaction, who knows, you might gain a new follower or two along the way.
  • You'll get a notification ping each time the ! help command is used. That is, your username will be included in the reply, thus, a ping would result as a usual reply notification.
  • Important: If you ever want off the team for any reason, that's okay! Just let @crrdlx know and it'll happen, no reason needed, no questions asked, and no problem.

Expectations of HelpHive team:

  • Respond if you can and if you're able. If not, then just don't respond.
  • Be polite, be supportive. If you don't know the answer, maybe you could try to offer some direction. In the least, show some empathy.
  • The goal is to have at least one contact within 24 hours.
  • Avoid taking over or spamming another user's post. If the ! help command is on another Hiver's post, avoid highjacking that post with several back-and-forth of comments. Instead, consider moving the conversation to another location...perhaps to the comment section of a @HiveHelp post.

If you'd like to volunteer to be on the HelpHive team, please reach out to @crrdlx. You can leave a comment here or contact him using any of the methods listed here.

Thanks

Summary




If you need help or have a question on Hive, just type ! help (with no space) anywhere on chain.


Not on Hive yet? Watch the animation I made: The Hive Story Animation and you'll learn all about it. The top benefits of the Hive blockchain: (1) no ONE person/group runs it, (2) YOU own and control your content, and (3) YOU earn the rewards that your content generates. Learn more or consider using my referral link to get your free account here and I'll support you as you begin. Alternately, you can see other sign-up options here.

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Congratulations @helphive! You have completed the following achievement on the Hive blockchain And have been rewarded with New badge(s)

You received more than 10 upvotes.
Your next target is to reach 50 upvotes.

You can view your badges on your board and compare yourself to others in the Ranking
If you no longer want to receive notifications, reply to this comment with the word STOP

Check out our last posts:

Announcing the Travel Reimbursement Fund for HiveFest⁸
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@helphive and @crrdlx...


Yet another awesome creation on your end. As if LUV was not enough... I am hopeful this will be yet another well-received initiative, my friend... Thank you for all you do... and happy to be a part of the Help Team...


@tipu curate

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As a terminal founder that will always be number 1 but the fact that you guys do this will help hive even more
Good luck

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!help

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Stuck on Hive? Include ! help (without a space) in a post or comment.



@HelpHive picked up the ! help command. Some ideas if you need help...

  1. Get help from others: (1) The HelpHive team has been signaled. Wait for a reply from a team member. The team is made of volunteers who will try to answer questions or direct you toward an answer. Please be patient though, they are real people who work, eat, sleep, and lead real lives too! :) The goal is to get back within 24 hours. (2) Join "The Terminal" server in Discord and ask there. The Terminal has friendly people whose top mission is to help Hive users every day.
  2. Help yourself: (1) Do a regular internet search. Be sure to include "Hive" in the query. (2) Let the HiveDeskAI tool by @finguru do the heavy work for you. See an example. (3) Check the resources such as HiveWiki.
HelpHive volunteers: @crrdlx, @stayten, @wesphilbin - The HelpHive team could use your help! If you'd consider helping, contact crrdlx in a reply or at one of these contact methods.
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Hi brittandjosie, I'm pretty sure you know your way around Hive, but you win the award for the first ever HelpHive Batsignal!

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Well I know a few things and a lot of hivers but I greatly accept the award, you asked great men to help you again good luck

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This is a wonderful initiative! Kudos for launching it! Hopefully, this tool along with the official Hive Discord, TheTerminal Discord, and others, will give everyone the answers they need! 💜

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Thank you for this initiative, this will surely help a lot of Hive users who are somewhat frustrated sometimes especially when looking for somebody to guide them.

There are lots of things to learn here on Hive, I really felt the pain of some newcomers being criticized by somebody but those who criticized don't even make an effort to help the newcomer. I love this initiative, we need to spread this effort in the community.

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!help how do I turn this thing on?

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Stuck on Hive? Include ! help (without a space) in a post or comment.



@HelpHive picked up the ! help command. Some ideas if you need help...

  1. Get help from others: (1) The HelpHive team has been signaled. Wait for a reply from a team member. The team is made of volunteers who will try to answer questions or direct you toward an answer. Please be patient though, they are real people who work, eat, sleep, and lead real lives too! :) The goal is to get back within 24 hours. (2) Join "The Terminal" server in Discord and ask there. The Terminal has friendly people whose top mission is to help Hive users every day.
  2. Help yourself: (1) Do a regular internet search. Be sure to include "Hive" in the query. (2) Let the HiveDeskAI tool by @finguru do the heavy work for you. See an example. (3) Check the resources such as HiveWiki.
HelpHive volunteers: @crrdlx, @stayten, @wesphilbin - The HelpHive team could use your help! If you'd consider helping, contact crrdlx in a reply or at one of these contact methods.
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You found the on switch! Hi, good to see you check in here. 😀

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Hello, @crrdlx I would love to be a volunteer. Helping other Hivians find ways and learn in the process Is one of my goals here. Thank you.

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Hi, great. I sent you a direct message in the Sting app at https://chat.peakd.com/ If you have troubled getting that message there, let me know.

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I do have trouble getting it. It says I need Hive Keychain.

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I understand. Sting is great, but it's under construction. I'll send you a private message which I hope you can read via the memo code. When I use PeakD, a pm shows up in my wallet as a "transaction", then can be decoded and read with the memo code. You may not be able to do this (it may also require Keychain), but we can try.

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How about Discord? That should be better right? Just drop your Discord I.D and I will send a message.

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I think it's just crrdlx the same as here. They changed their username format recently.

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Brilliant! I had a feeling I’d see @wesphilbin and @kittygirl somewhere and there the were, helping out as usual. Thank you to everyone on the team.

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Great initiative! Many users get stuck every now and again on Hive. This will be a great way to ask for help wherever they may be on the chain and hopefully get the answer that they're looking for.

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This is a test... !help

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Stuck on Hive? Include ! help (without a space) in a post or comment.



@HelpHive picked up the ! help command. Some ideas if you need help...

  1. Get help from others: (1) The HelpHive team has been signaled. Wait for a reply from a team member. The team is made of volunteers who will try to answer questions or direct you toward an answer. Please be patient though, they are real people who work, eat, sleep, and lead real lives too! :) The goal is to get back within 24 hours. (2) Join "The Terminal" server in Discord and ask there. The Terminal has friendly people whose top mission is to help Hive users every day.
  2. Help yourself: (1) Do a regular internet search. Be sure to include "Hive" in the query. (2) Let the HiveDeskAI tool by @finguru do the heavy work for you. See an example. (3) Check the resources such as HiveWiki.
HelpHive volunteers: @crrdlx, @stayten, @wesphilbin - The HelpHive team could use your help! If you'd consider helping, contact crrdlx in a reply or at one of these contact methods.
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Well, the command works. Test complete.

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Nice one I love what you guys are doing. Keep it up

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This is such a fantastic initiative! The HelpHive team is doing an incredible job by offering assistance and support to Hive users.

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What an amazing initiative. I love how Hivers are trying to make the newbie's life easier by making new projects and coming up with brilliant ideas like this one.

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I would love to participate in this, I have wanted to do tutorials for some time but I feel that this way is more effective help, here is my discord (cocacolaron)

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I just sent you a dm in PeakD's Sting chat app. If you can't access it, let me know.

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!luv the idea and I was thinking I may be able to help. Is that possible if one does not use discord?

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No, Discord isn't necessary. One of the reasons for this is that it's on chain. There's a time and place for off-chain discussion, but I feel that if a user is stuck on chain, jumping onto another platform can be yet another hurdle. I sent you a dm in PeakD's Sting chat (if you've used that, if not, let me know).

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What a great initiative!! We have needed this for so long for those who don't know where to go! Good luck with it!

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When I was a newbie, I also had a lot of questions and while I found the Terminal discord server and the @newbies-guide compilation later on, on my first few days I was in the same dilemma as that user who was looking for information.
There's just too much information here on Hive, it's hard to digest them in one time.
So this initiative in helping users on Hive is very helpful!
When my schedule frees up, I would like to be part of the team. Paying it forward. 😊 Will let you know when I'm ready 😌

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Wonderful. Let me know when you're ready. :)

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Hive Help shared, good luck, time permitting I will come back and see what is required, of late this has not been an option, treading water to keep ones head above!

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Understood. Take care of what you need to do. First things first. But, yes, keep it in mind. :)

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My previous @v4vapp proposal has expired. I have a new one which is running but unfunded right now. I'm still running @v4vapp and all my other services.

I've just updated v4v.app and I'm getting ready for some exciting new features after the next hard fork.

Please consider asking your friends to vote for prop #265 or consider unvoting the return vote.

For understandable reasons in the current crypto climate it is harder to get funded by the DHF, I accept this so I'm asking a wider audience for help again. I'll also add that I power up Hive every day and usually power up larger amounts on 1st of the Month. I'm on Hive for ideological reasons much more than for only economic benefit.

Additionally you can also help with a vote for Brianoflondon's Witness using KeyChain or HiveSigner

If you have used v4v.app I'd really like to hear your feedback, and if you haven't I'd be happy to hear why or whether there are other things you want it to do.

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(Edited)

That sounds like a great initiative. Well done for making it happen 💙
Reblogging for future reference 💙
!BBH

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@helphive! Your Content Is Awesome so I just sent 1 $BBH (Bitcoin Backed Hive) to your account on behalf of @fantagira. (1/1)

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Thumbs up for such an excellent initiative!

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This is a brilliant idea, so many newbies get stuck while trying to find there ways into the hive.

I'm available to join your team to render direction to anyone in need as much as I can.

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I sent you a direct message using the Sting chat app. You can see it on https://PeakD.com or https://HiveHub.dev (click the yellow icon, needs Hive Keychain). If you can't access it, let me know.

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Alright, I already decoded your message on the Sting chat app.

Thanks for having me.

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i follow !!! 🖱

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(Edited)

Wow, this is amazing, I too would benefit from this command. Thanks to the amazing minds behind this.

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Hope it can help at times. If you ever have questions, just ask.

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!HELP

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Stuck on Hive? Include ! help (without a space) in a post or comment.



@HelpHive picked up the ! help command. Some ideas if you need help...

  1. Get help from others: (1) The HelpHive team has been signaled. Wait for a reply from a team member. The team is made of volunteers who will try to answer questions or direct you toward an answer. Please be patient though, they are real people who work, eat, sleep, and lead real lives too! :) The goal is to get back within 24 hours. (2) Ask in the Hive General community chat using PeakD's Sting chat dapp. (3) Consider asking in "The Terminal" server on Discord. The Terminal has friendly people whose top mission is to help Hive users every day.
  2. Help yourself: (1) Do a regular internet search. Be sure to include "Hive" in the query. (2) Let the HiveDeskAI tool by @finguru do the heavy work for you. See an example. (3) Check the resources such as HiveWiki.
HelpHive volunteers: @crrdlx, @stayten, @wesphilbin, @balikis95, @kenechukwu97, @palomap3, @cocacolaron, @fjworld, @funshee - The HelpHive team could use your help! If you'd consider helping, contact crrdlx in a reply or at one of these contact methods.
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Any question? Or just checking things out? :)

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@crrdlx...

Must be checking out the functionality?

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I think so. That's a natural thing to do if someone stumbles across this.

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I cam totally agree about that guy giving up, a d the ! Help is a great idea, tho for myself anyway, by the time you've found out about the ! Help command, you almost don't need it.

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